Shipping & Returns

In accordance with the Sale of Goods Act 1979, consumers are entitled to a refund, replacement, or repair where goods are faulty or not as described. For goods bought in person: if you've changed your mind, we're sorry, there is no automatic right to return unwanted goods.

Mail Order Purchases

In accordance with distance selling regulations, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase. Goods must be returned in an unused, saleable condition, in original packaging, within 7 days of placing the order. In this instance, the customer is responsible for the safe return of goods and for all the delivery charges involved within the transaction. Goods must be returned by Royal Mail recorded delivery or by courier and we must be notified by email prior to return. Please note that special-ordered goods and modified goods (for example, bikes fitted to order with special light brackets/childseats/baskets) are an exception to this law.

Returned goods are subject to a 30% administration charge.

Costs of shipment

Shipping can be arranged for customers to GB mainland addresses only for £25 for bicycle, £7 for small item (eg.bell,basket etc.). For further info re. delivery in London (1 and 2 zones only) please contact POPIEL CYCLES staff.

We are sorry but we do not ship bikes abroad.
All shipment outside the UK will need to be organised by a client however we will be happy to prepare all our products for shipment.

We aim to get your goods to you as soon as possible. However, please note the following:
Your order for goods is subject to availability. Delivery forms no part of our contract to supply goods within a specified time frame. We endeavour to deliver goods within 3-7 days of receiving the order for products we have in stock and within 2 to 8 weeks for bicycles of receiving the order.( We cannot always guarantee your size and colour choice is in stock. Should that be the case we can get any Gazelle to special order. For orders, delivery can be anything from two to eight weeks).

However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply goods within this time frame. We regret we cannot give specific dates or times for delivery. We can however supply a tracking number, which can be used to contact your local FedEx UK depot.

Transit damage during shipment organised by POPIEL CYCLES

POPIEL CYCLES cannot make insurance claims for transit damage more than 24 hours after receipt. If you find your goods damaged, please call us immediately and email photographs of the packaging and contents. Damage claims will be dealt with on a case by case basis and we will do our very best to rectify any problems as quickly as possible. For minor damage, replacement parts will be sent before a product swap. If damage is substantial, and you have followed the procedure above, we will arrange for goods to be collected and replaced (subject to availability) or refunded.

Delivery charge includes one failed delivery. For more than one failed delivery, customers will be charged again. If you refuse delivery for any reason other than damage, a charge of £50 will be made for the initial packaging, workshop time and delivery costs. This amount will be deducted from any refund that you receive.

All prices quoted on our website include VAT at the UK rate of 20%, where applicable.

All prices, specifications and other information are subject to change without notice. Whilst we do our best to keep this site up to date, we cannot guarantee the accuracy of all of the material contained herein. If you are unsure about a point of information do get in touch with Popiel Cycles staff.

Warranties

Manufacturer's warranties differ for each product. Should any original component prove defective in terms of material deficiency or workmanship within the warranty period, we will either replace or repair it free of charge. All claims must be submitted to us in writing within the warranty period. Our liability covers parts only, but does not cover labour charges from other cycle dealers, transportation charges or consequential loss. It is therefore the responsibility of the purchaser to return the cycle or component to us for assessment, replacement, or repair. This guarantee does not cover the effects of normal wear and tear, or damage caused by accident, abuse or neglect. It does not cover off-road cycling. We strongly recommend before riding your cycle or using your accessories that you read and understand fully any relevant information supplied.